Purchase conditions

I.YAN SHUANG AND ITS PRODUCTS

We will make reasonable efforts to ensure that the information relating to the Products is accurate and up-to-date. However, we do not guarantee the absence of inadvertent or unintentional errors in the description and / or price of the Products or the permanent availability of the Products when you wish to place an Order to acquire them. The materials contained in our Website should not be considered as a statement or statement regarding the Products. All images, illustrations and descriptions of Products are included for informational purposes only, and you should contact us using the contact information indicated in the Contact Us section if you need any additional information regarding the Products.

We reserve the right to modify, at any time and without prior notice, information regarding the Products displayed on our Website including, without limitation, information on prices, description and availability of the Products. However, changes in price, availability or description of any Products will not affect the Orders remitted by you that have already been accepted by our company in accordance with Clause 2 below.

The above will not affect your legal rights

II. PURCHASING PROCESS

To make purchases in YAN SHUANG, the user must be of legal age and be fully authorized to contract, in accordance with Spanish legislation.

Likewise, it will be necessary to create a user profile on our website. The data that will be required for the registration of your profile will be only those strictly necessary to manage your purchases. For more information on data processing, you can visit our privacy policy.

To buy an item, you must select it and add it to your shopping cart, you can choose how many products you want. At the end of your selection, you must confirm the shipping information and choose the means of payment you prefer.

Once the transaction is completed, you will receive a confirmation of the transaction in your email. In it you will find the information regarding the product you have purchased, the shipping method, the delivery time; Likewise, the invoice will be attached detailing: the price of the product, the cost of the shipment and the taxes applied.

III. PRICES

Cinco Candelaria S.L. keeps the prices of all your products updated. The price that will be applied to your purchases will be the one that appears at the moment you select the product.

Next to the photo of each one of our products, you will find the description of it, and the final price to pay (Taxes included).

The price of offers and promotions will be available for the duration of the promotion.

In the invoice that we will send you via email, it will be reflected in detail: the cost of the item, the cost of the shipment and the taxes applied.

IV. PAYMENT METHODS

Yan Shuang puts at your disposal several means of payment, so that they facilitate your shopping experience in our on-line store.

You can choose to pay for your purchases between:

  • Paypal
  • Bank Card

The means of payment made available have been chosen in order to provide the greatest possible security during the transaction. The payment gateway of the bank with which we work, have their respective security certificates.

V. SHIPPING

Delivery Deadlines:

The delivery times of our articles are:

DESTINATION

DELIVERY TIME

Canarias

48h / 72h

Mainland Spain

2-7 business days

Europe

8-15 business days

Internacional

* In the cases that the order is made on a non-working day and / or holiday, the article will be sent the next business day.

* In case of any circumstance it is not possible to meet the previous delivery deadlines, we will let you know in advance.

* The maximum delivery time will be the one established by law: 30 days.

Shipping Cost

The shipping costs are estimated with a volumetric weight of maximum 1Kg. In the event that your order exceeds in weight or size, we would send you in an email the new shipping costs, you can accept them and make your payment or reject the order.

Canarias

Spain

Europa

6 €

9 €

15€

* The taxes and expenses that may be imposed by the customs offices of destination, are entirely borne by the buyer..

VI. WITHDRAWAL, CHANGES AND RETURNS

RIGHT OF WITHDRAWAL

According to Law 47/2002 on the Regulation of Retail Trade, those products whose price is subject to fluctuations in financial market ratios that the seller can not control may not be returned. Neither products made according to consumer specifications or clearly personalized or that by their nature can not be returned or may deteriorate or expire quickly. The products of sound or video recordings, of discs and of computer programs, supplied by electronic means, can not be returned, susceptible of being downloaded or reproduced with immediate character for their permanent use. Neither the products of daily press, periodicals and magazines.

  • If for any reason you are not satisfied with your order, you have a period of 14 calendar days (counting from the date of receipt) to return it.
  • You can exercise your right of withdrawal by sending a withdrawal document or by returning the products received.
  • The unwanted or defective product is returned to Cinco Candelaria SL Calle Lomo Juan Diaz 26, 38540, Santa Cruz de Tenerife.
  • You must send the products with their original box and all the accessories.
  • Once the items have been received in our warehouses and verified that the above conditions are met, we will proceed to refund the amount.
  • The maximum term for the return of the amount paid is 14 calendar days from the withdrawal.
  • In case of unjustified delay in the return of the sums paid, the consumer may claim that he is paid double the amount owed.
  • You will receive the refund of the amount in the same medium in which the payment was made (bank transfer, credit card, debit card).
  • The costs of shipping to the customer are borne by the store, and the return costs are borne by the customer. If you wish, you can make the return in our store and the conditions to be met are the same as in the previous point.
  • It is necessary to present the invoice or purchase ticket to make returns.

Withdrawal form

RETURNS & EXCHANGES

To return a product, you have 14 calendar days from the moment the customer receives your order. To do this you must notify by email to info@yanshuang.es, indicating the order number (you can find this information in "My account> Order history"). As soon as we confirm the arrival of the order we will proceed to the refund of the amount for the same payment methods (PAYPAL, payment by card, etc.)

The returned product is sold out, you will be offered the possibility to exchange it for a similar one, wait to receive the same or cancel the order. Once the product is received again in our offices, we will proceed to return the money or send the replacement product in case of change.

Returns will be made by mail or courier, you must send the product (s) in perfect condition with labels to the following address:

CINCO CANDELARIA SL
Calle Lomo Juan Díaz 26
38540, Santa Cruz de Tenerife,
Canary islands spain.

The customer will be responsible for the return costs of the product and we will not accept returns sent to freight collect, in the only case that the company will assume this cost will be when the return is by mistake in the model, color or format of the product.

Shipping and / or return costs for change:

The expenses for change of color or specific characteristics, that the client wants to do after receiving the product, will be borne by the buyer.

In case of doubt you can write us to info@yanshuang.es